26520 Cactus Avenue, Moreno Valley, CA 92555
Hospital and Appointment Lines: 951-486-4000

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Riverside County Regional Medical Center
26520 Cactus Avenue
Moreno Valley, CA 92555
Hospital and Appointment Lines: 951-486-4000

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Patient Safety

jointcommission_logoRCRMC is committed to fostering a safe environment that ensures and encourages patient safety.  Efforts to support this commitment involve coordinated actions and communication between the staff, physicians, and hospital senior leadership, as well as involvement and education of patients and their families.

Patient safety is incorporated into the orientation and continuing education of all staff, physicians, and volunteers.  The education includes the expectation that patient safety events and risks to patient safety are reported timely.  The education includes, but is not limited to:

  • General Orientation
  • Department Specific Orientation
  • Nursing and New Grad Nursing Orientation
  • Annual Skills Days
  • Annual Re-certification
  • Department/unit in-service education
  • Newsletters
  • Annual Patient Safety Fair
  • Online Learning Modules

For more information on National Patient Safety Goals or Core Measure reporting visit www.jointcommission.org/ . The public may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaiints about a Joint Commission-accredited health care organization by either calling (800) 994-6610 or emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Education is provided by the Patient Safety Officer, Education Services, Human Resources, Directors and Chairs of Departments, and others as warranted.

The safety of healthcare delivery is enhanced by the involvement of the patient, appropriate to their condition, as a partner in the healthcare process.  Patients and families are educated about their responsibility in helping to facilitate the safe delivery of care.

At RCRMC patient safety is very important.  The goal is to provide exceptional care and services, and patients are encouraged to actively participate in their own care. Concerns about care, treatment, or services can be directed to the Hospital Patient Advocate at (951) 486-4313; or issues regarding patient safety can be reported on the Safety Hotline at (951) 486-4699.

The Joint Commission, Centers of Medicare and Medicaid Service, and California Department of Public Health are also authorized to make unannounced surveys or audits, which involve observing hospital operations to ensure high quality patient care and safety.  RCRMC is committed to being proactive and continually survey ready.  Leadership teams are tasked with daily monitoring of hospital operations and patient safety.

The Patient Safety Committee (PSC) is chaired by the Patient Safety Officer and is responsible for prioritizing risks, review and analysis of data, and performs risk analysis as appropriate.  The PSC develops the patient safety plan and ensures policies and procedures are in place to support an effective patient safety plan.

National Patient Safety Goals

Joint Commission publishes a list of national patient safety goals (NPSG) each year.  RCRMC is committed to fully support these goals.

The Joint Commission’s 2013 NPSGs are:

  • Improve the accuracy of patient identification
  • Improve the effectiveness of communication among caregivers
  • Improve the safety of using medications
  • Reduce the risk of health care associated infections - hand hygiene
  • The organization identifies safety risks inherent in its patient population
  • Universal Protocol - Prevention of wrong site, wrong procedure, wrong person surgery

Hospital National Patient Safety Goals | Download PDF

Core Measures

The Joint Commission requires accredited hospitals to collect and submit performance data on the following measure sets:

This requirement was established to improve the safety and quality of care and to support performance improvement in hospitals.  The Core Measure Initiative allows The Joint Commission to review data trends and to work with hospitals as they use the information to improve patient care.

For more information on National Patient Safety Goals or Core Measure reporting visit www.jointcommission.org/

Patient Satisfaction

  • Hospital Consumers Assessment of Healthcare Providers and Systems Report | (Report to come)