|
The Hospital
Patient
Advocate
(HPA),
acting
on behalf
of RCRMC,
serves
as an
advocate
for patients,
families
and/or
friends,
to facilitate
solutions
to problems,
concerns
or unmet
needs. The
HPA coordinates
the Inpatient
Satisfaction
Survey
process
and is
responsible
for ensuring
patient
and family
complaints
are heard
and addressed
with an
appropriate
investigation
and response. The
HPA will
work with
hospital
clinical
and financial
staff,
including
the appropriate
department
managers
and administrators,
to ensure
every
possible
resolution
is explored
for each
complaint
received.
It is
the mission
and policy
of the
hospital
that any
and all
patient/family
complaints
are addressed
initially
by the
respective
Department/Nurse
Manager,
who is
expected
to research
and respond
appropriately. The
HPA will
facilitate
and negotiate
resolution
when the
Department/Nurse
Manager
is not
able to
resolve
the issue
within
their
respective
department.
The HPA
is available
8:00 a.m.
to 4:30
p.m.,
Monday
through
Friday,
except
weekends
and holidays.
You may
contact
the HPA
at (951)
486-4313,
after hours,
you may
contact
the House
Supervisor. |
