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You have
the right
to:
- Considerate
and
respectful
care,
and
to be
made
comfortable.
You
have
the
right
to respect
for
your
cultural,
psychosocial,
spiritual,
and
personal
values,
beliefs
and
preferences.
- Have
a family
member
(or
other
representative
of your
choosing)
and
your
own
physician
notified
promptly
of your
admission
to the
hospital.
- Know
the
name
of the
physician
who
has
primary
responsibility
for
coordinating
your
care
and
the
names
and
professional
relationships
of other
physicians
and
non-physicians
who
will
see
you.
- Receive
information
about
your
health
status,
diagnosis,
prognosis,
course
of treatment,
prospects
for
recovery
and
outcomes
of care
(including
unanticipated
outcomes)
in terms
you
can
understand.
You
have
the
right
to effective
communication
and
to participate
in the
development
and
implementation
of your
plan
of care.
You
have
the
right
to participate
in ethical
questions
that
arise
in the
course
of your
care,
including
issues
of conflict
resolution,
withholding
resuscitative
services,
and
forgoing
or withdrawing
life-sustaining
treatment.
- Make
decisions
regarding
medical
care,
and
receive
as much
information
about
any
proposed
treatment
or procedure
as you
may
need
in order
to give
informed
consent
or to
refuse
a course
of treatment.
Except
in emergencies,
this
information
shall
include
a description
of the
procedure
or treatment,
the
medically
significant
risks
involved,
alternate
courses
of treatment
or non-treatment
and
the
risks
involved
in each,
and
the
name
of the
person
who
will
carry
out
the
procedure
or treatment.
- Request
or refuse
treatment,
to the
extent
permitted
by law.
However,
you
do not
have
the
right
to demand
inappropriate
or medically
unnecessary
treatment
or services.
You
have
the
right
to leave
the
hospital
even
against
the
advice
of physicians,
to the
extent
permitted
by law.
- Be
advised
if the
hospital/personal
physician
proposes
to engage
in or
perform
human
experimentation
affecting
your
care
or treatment.
You
have
the
right
to refuse
to participate
in such
research
projects.
- Reasonable
responses
to any
reasonable
requests
made
for
service.
- Appropriate
assessment
and
management
of your
pain,
information
about
pain,
pain
relief
measures
and
to participate
in pain
management
decisions.
You
may
request
or reject
the
use
of any
or all
modalities
to relieve
pain,
including
opiate
medication,
if you
suffer
from
severe
chronic
intractable
pain.
The
doctor
may
refuse
to prescribe
the
opiate
medication,
but
if so,
must
inform
you
that
there
are
physicians
who
specialize
in the
treatment
of severe
chronic
pain
with
methods
that
include
the
use
of opiates.
- Formulate
advance
directives.
This
includes
designating
a decision
maker
if you
become
incapable
of understanding
a proposed
treatment
or become
unable
to communicate
your
wishes
regarding
care. Hospital
staff
and
practitioners
who
provide
care
in the
hospital
shall
comply
with
these
directives.
All
patients’
rights
apply
to the
person
who
has
legal
responsibility
to make
decisions
regarding
medical
care
on your
behalf.
- Have
personal
privacy
respected.
Case
discussion,
consultation,
examination
and
treatment
are
confidential
and
should
be conducted
discreetly.
You
have
the
right
to be
told
the
reason
for
the
presence
of any
individual.
You
have
the
right
to have
visitors
leave
prior
to an
examination
and
when
treatment
issues
are
being
discussed.
Privacy
curtains
will
be used
in semi-private
rooms.
- Confidential
treatment
of all
communications
and
records
pertaining
to your
care
and
stay
in the
hospital.
You
will
receive
a separate
“Notice
of Privacy
Practices”
that
explains
your
privacy
rights
in detail
and
how
we may
use
and
disclose
your
protected
health
information.
- Receive
care
in a
safe
setting,
free
from
mental,
physical,
sexual
or verbal
abuse
and
neglect,
exploitation
or harassment.
You
have
the
right
to access
protective
and
advocacy
services
including
notifying
government
agencies
of neglect
or abuse.
- Be
free
from
restraints
and
seclusion
of any
form
used
as a
means
of coercion,
discipline,
convenience
or retaliation
by staff.
- Reasonable
continuity
of care
and
to know
in advance
the
time
and
location
of appointments
as well
as the
identity
of the
persons
providing
the
care.
- Be
informed
by the
physician,
or a
delegate
of the
physician,
of continuing
health
care
requirements
and
options
following
discharge
from
the
hospital.
You
have
the
right
to be
involved
in the
development
and
implementation
of your
discharge
plan.
Upon
your
request,
a friend
or family
member
may
be provided
this
information
also.
- Know
which
hospital
rules
and
policies
apply
to your
conduct
while
a patient.
- Designate
visitors
of your
choosing,
if you
have
decision-making
capacity,
whether
or not
the
visitor
is related
by blood
or marriage,
unless:
- No
visitors
are
allowed.
- The
facility
reasonably
determines
that
the
presence
of
a
particular
visitor
would
endanger
the
health
or
safety
of
a
patient,
a
member
of
the
health
facility
staff
or
other
visitor
to
the
health
facility,
or
would
significantly
disrupt
the
operations
of
the
facility.
- You
have
told
the
health
facility
staff
that
you
no
longer
want
a
particular
person
to
visit.
However,
a health
facility
may establish
reasonable
restrictions
upon visitation,
including
restrictions
upon the
hours
of visitation
and number
of visitors.
- Have
your
wishes
considered,
if you
lack
decision-making
capacity,
for
the
purposes
of determining
who
may
visit.
The
method
of that
consideration
will
be disclosed
in the
hospital
policy
on visitation.
At a
minimum,
the
hospital
shall
include
any
persons
living
in your
household.
- Examine
and
receive
an explanation
of the
hospital’s
bill
regardless
of the
source
of payment.
- Exercise
these
rights
without
regard
to sex,
economic
status,
educational
background,
race,
color,
religion,
ancestry,
national
origin,
disability,
sexual
orientation
or marital
status
or the
source
of payment
for
care.
- File
a grievance.
If you
want
to file
a grievance
with
this
hospital,
you
may
do so
by writing
or by
calling:
Riverside
County
Regional
Medical
Center
Hospital
Patient
Advocate
26520
Cactus
Avenue
Moreno
Valley,
CA 92555
or call: (951)
486-4313.
- File
a complaint
with
the
state
Department
of Health
Services
regardless
of whether
you
use
the
hospital’s
grievance
process.
The
state
Department
of Health
Service’s
phone
number
and
address
is:
Department
of Health
Services,
Licensing
and
Certification
Division,
625
E. Carnegie
Drive,
Suite
120,
San
Bernardino,
CA 92408
or call: (909)
388-7170.
Responsibilities
You, your
family
and
friends
are
responsible
for:
- Providing,
to the
best
of their
knowledge,
accurate
and
complete
information
about
present
complaints,
past
illnesses,
hospitalizations,
medications,
and
other
matters
relating
to the
patient’s
health,
as well
as reporting
unexpected
changes
in the
patient’s
condition
to the
responsible
practitioner.
- Asking
questions
when
they
do not
understand
what
they
have
been
told
about
the
patient’s
care
or what
they
are
expected
to do.
- Following
the
treatment
plan
developed
with
the
practitioner
and
expressing
any
concerns
they
have
about
their
ability
to follow
the
proposed
course
of treatment.
- Accepting
the
consequences
and/or
outcomes
of refusing
treatment,
failing
to follow
the
recommended
course
of treatment
or using
other
treatments.
- Following
hospital
rules
and
regulations
concerning
patient
care
and
conduct.
- Being
considerate
of other
patients
and
hospital
personnel
by not
making
unnecessary
noise,
smoking,
or causing
distractions.
- Respecting
the
property
of other
persons
and
that
of the
hospital.
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