- How
can
I get
a copy
of my
medical
records?
- I
am taking
care
of the
patient’s
affairs.
How
can
I get
a copy
of his/her
records?
- Will
you
fax
my medical
records?
- How
long
do you
keep
the
medical
records?
- How
do I
get
a copy
of the
itemized
bill
or x-ray
films?
- What
is your
fax
number?
- What
is your
address?
- During
what
hours
may
I come
to your
office?
- During
what
hours
do you
answer
phone
requests?
- I
have
questions
about
my baby’s
birth
certificate.
Can
you
help
me?
- I
am with
a mortuary
and
need
information
for
a death
certificate.
- I
am a
copy
service
or process
server
and
want
to know
when
I can
come
by.
1.
How
can
I get
a copy
of my
medical
records?
a.
If the
records
are
for
your
doctor
who
is not
located
in the
RCRMC
building,
you
need
to complete
the
Authorization
for
RCRMC
to Send
Records.
You
can
fax
the
completed
request
to (951)
486-5075.
b.
If the
records
are
for
an insurance
company,
attorney,
etc.,
you
need
to complete
the
authorization
they
provide
you.
They
will
work
with
you
to determine
which
dates
and
records
they
need
to review
on your
behalf.
c.
If the
records
are
for
yourself,
you
need
to complete
the
Authorization
for
Patient
to Access
Their
Medical
Record.
You
will
need
to pay
a $10
access
fee
to start
the
process.
Copying
charges
are
25 cents
per
page
or 50
cents
per
page
if on
microfilm.
Your
records
will
be available
in approximately
five
to seven
working
days.
Patients
who
are
seen
in acute
mental
health
will
have
their
acute
mental
health
physician
contacted
for
approval
of the
release
of records.
2.
I am
taking
care
of the
patient’s
affairs.
How
can
I get
a copy
of his/her
records?
a.
If you
have
Power
of Attorney
for
Healthcare
Decisions
you
can
attach
a copy
of it
to a
completed
authorization.
The
process
will
be the
same
as above.
b.
If you
are
the
parent
of a
child
less
than
18 years
old,
you
must
complete
the
proper
authorization
mentioned
above.
If your
son
or daughter
is 18
years
old
or older,
they
must
complete
the
authorization.
3.
Will
you
fax
my medical
records?
We
mail
medical
record
copies.
If the
patient
is at
the
doctor’s
office
or in
an emergency
room,
we will
stat
fax
records
with
a valid
authorization.
4.
How
long
do you
keep
the
medical
records?
We
are
currently
keeping
them
for
30 years.
5.
How
do I
get
a copy
of the
itemized
bill
or x-ray
films?
If
you
want
your
records
and
itemized
bill
and/or
x-ray
films,
include
that
in the
description
of what
records
you
want.
We will
pass
on the
request
to the
proper
department.
If
you
do not
want
your
medical
records
but
want:
Itemized
bill
only
contact
Patient
Accounts
at (951)
486-5360
X-Ray
films
only
contact
Diagnostic
Imaging
at
(951)
486-4100
6.
What
is your
fax
number?
(951)
486-5075
7.
What
is your
address?
RCRMC
Medical
Records
26520
Cactus
Ave
Moreno
Valley,
CA 92555
8.
During
what
hours
may
I come
to your
office?
Monday
through
Friday,
except
county
holidays
9:00
am –
4:00
pm
If
you
are
unable
to come
in during
that
time,
you
may
leave
your
paperwork
in our
drop-box
located
on the
wall
across
from
our
public
window.
Remember
to leave
your
day-time
phone
number
so that
we may
contact
you
with
any
questions.
9.
During
what
hours
do you
answer
phone
requests?
Monday
through
Friday,
except
county
holidays
8:00
am –
4:00
pm
(951)
486-5040
10.
I have
questions
about
my baby’s
birth
certificate.
Can
you
help
me?
Please
contact
the
birth
registrar
at (951)
486-4045.
11.
I am
with
a mortuary
and
need
information
for
a death
certificate.
Call
Medical
Records
Correspondence
at (951)
486-5040
and
they
will
provide
you
with
the
name
of the
person
who
can
answer
your
questions.
12.
I am
a copy
service
or process
server
and
want
to know
when
I can
come
by.
Monday
through
Friday,
except
county
holidays
9:00
am –
4:00
pm
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