|
Patient
and
Family
Services -
(951)
486-4350
Hours: 8:00
a.m. - 4:30 p.m. Monday through
Friday
The
Patient
and
Family
Services
staff
is available
to assist
patients
and
their
families
with
necessary
communication
between
themselves
and
health
care
providers,
as well
as providing
access
to essential
resources. Social
Work
staff
are
also
available
in the
hospital
after
hours
for
urgent
consultations
or referrals
with
emergency
room
and
inpatients.
Patient
and
Family
Services
Department
staff
includes:
- Child
Life
Specialist
- Clinical
Therapist
- Medical
Interpreter/Translators
on-site
7:00
a.m.
-6:00
p.m.
Monday
-
Friday
and
are
available
on-call
for
telephone
interpreting
24/7
- Medical
Social
Workers
Child
Life
Specialists help
ensure
age
appropriate
care
and
interventions
are
provided
to
young
patients
and
young
family
members
of
hospital
patients. Interventions
focus
on
the
emotional
and
developmental
needs
of
children
and
families
and
strive
to
reduce
stress
associated
with
healthcare
experiences. Services
include,
but
are
not
limited
to:
- Education
- Therapeutic/Medical
Play
- Procedure
Preparation/Accompaniment
- Supportive
Intervention
Clinical
Therapists provide
brief
therapy
to
patients
referred
by
outpatient
providers. Services
include,
but
are
not
limited
to:
collaboration
with
and
education
of
physicians
and
residents,
therapeutic
interventions,
including
advocacy
and
case
management,
with
patients
receiving
medical
care
in
clinics.
Medical
Interpreter/Translators are
available
to
help
medical
and
hospital
staff
ensure
high-quality
communication
is
provided
to
Limited
English
Proficiency
patients
and
families. Medical
Interpreter/Translators
staff
specifically
trained
to
communicate
effectively
with
medical
information,
including
but
not
limited
to:
- Informed
consent
- Symptom
descriptions
- Nutrition
issues
- Medical
diagnoses/conditions
- Surgical
procedures
- Diabetic
teaching
Medical
Social
Workers provide
indicated
clinical
and
advocacy
services
to
patients
and
family
members
admitted
to
the
hospital
and/or
visiting
outpatient
clinics
or
the
emergency
department,
while
ensuring
necessary
collaboration
with
medical
and
hospital
staff
regarding
a
patients
response
to
hospitalization
and
identified
needs
required
for
aftercare. Social
work
staff
intervene
wherever
necessary
based
on
comprehensive
assessments,
to
increase
a
patient’s
awareness
and
utilization
of
and
access
to
personal,
familial,
community
and/or
social
resources. Assistance
and/or
referrals
provided
may
include,
but
are
not
limited
to:
- Mental
Health
counseling
and
resources,
such
as
crisis
intervention,
alcohol
or
drug
rehabilitation
- Placement
in
alternative
living
situations
due
to
changed
or
changing
level
of
care
needs
at
home,
such
as
Nursing
or
Board
and
Care
homes,
Assisted
Living
or
Acute
Rehabilitation
- Community
Resources
such
as
Shelter
or
transportation
referrals,
In-Home
Support
Services
(IHSS),
Multi-Senior
Services
Program
(MSSP)
- Home
Care
referrals,
such
as
Home
Health,
Hospice
or
Home
Infusion
- Durable
Medical
Equipment
needs
like
walkers,
wheelchairs,
home
oxygen,
hospital
beds
Financial
Assistance,
such as
assisting
with and
advocating
for access
to Medi-Cal,
Medically
Indigent
Services
Program
(MISP),
State
Disability,
Supplemental
Security
Income
(SSI),
Victims
of Crime |
